Sometimes, when looking at the order summary of a singular order you’ll find that your count and Oxwash’s count don’t match. This is usually not a cause for concern items will be delivered in the next delivery. The reasons this can occur are stated below:
- Items may be returning in less than the default turn around time.
- Items may be held back for a rewash, recovery wash, repair or refinishing.
- Items may be scrapped due to excessive stains or damage.
- Pre-wash stock for linen rental contracts may have been added in.
- Items may be split across 2 deliveries.
- Items may need to be transported to another site with specialist finishing equipment to ensure the best finish.
If you feel like there’s been a mistake or would like more information on why there is a discrepancy in the counts, please write to support@oxwash.com and we’d be more than happy to look into it.