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  1. Oxwash
  2. FAQ's

FAQ's

Sustainability & Wet Cleaning

  • What is the difference between Wet and Dry cleaning?
  • How are my items washed using wet cleaning methods?
  • What is Ozone?
  • What makes Oxwash sustainabile?
  • Is your detergent hypoallegenic?
  • Is your detergent scented?
See all 7 articles

About Pausing Our Personal Laundry Service

  • Why are we pausing our personal laundry service?
  • What to do with my current order after pausing the personal laundry service?
  • Where can I find personal laundry service if I am in Oxford or Cambridge?
  • Where can I find personal laundry service if I am in London?

What can we wash?

  • What services does Oxwash provide?
  • Is there anything you can't wash?
  • Will my items be ironed?
  • Can you wash curtains?
  • Do you offer repairs or alterations?
  • Can you remove a stain from my item?

Getting started with Oxwash

  • Can I get business prices?
  • How do I place an order?
  • Can I track my Oxwash rider?
  • What is the turnaround time?
  • How much does it cost?
  • Will you be able to fit it all in your bikes?
See all 11 articles

Business Platform

  • Why is my item count different from Oxwash’s count?

Oxwash Wallet & Payment

  • Why can't I pay via Paypal?
  • How do I use my Oxwash wallet?
  • What is the Oxwash Wallet?
  • Can I gift credit/ give a gift card?
  • Do you store my payment details?
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