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  1. Oxwash
  2. FAQ's

FAQ's

Getting started with Oxwash

  • I placed my order, what happens next?
  • Is there a minimum order value?
  • Do you charge per item or by weight?
  • What is the Concierge Service?
  • What is the turnaround time?
  • Do I need my own bags?
See all 19 articles

What can we wash?

  • Is there anything you can't wash?
  • What services does Oxwash provide?
  • Will my items be ironed?
  • Can you wash trainers?
  • Can you wash curtains?
  • Can you fix items that have been shrunk in the wash?
See all 9 articles

Manage My Account

  • I've moved house, what do I do?
  • I need to reset my password

Collection & Delivery by bike

  • How will my items be returned to me?
  • What happens if I miss a collection or delivery?
  • Can I track my Oxwash rider?
  • Can you collect from one location and deliver to another?
  • Can you leave my items in a safe place?
  • Will you be able to fit it all in your bikes?
See all 8 articles

Oxwash Wallet & Payment

  • How do I use a promo code?
  • What does it mean when I get a credit to my wallet?
  • Why can't I pay via Paypal?
  • Can I use a mixture of my Oxwash wallet and my card to pay?
  • How do I use my Oxwash wallet?
  • What is the Oxwash Wallet?
See all 8 articles

Sustainability & Wet Cleaning

  • What is the difference between Wet and Dry cleaning?
  • How are my items washed using wet cleaning methods?
  • What is Ozone?
  • What makes Oxwash sustainabile?
  • Is your detergent hypoallegenic?
  • Is your detergent scented?
See all 7 articles
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