Getting started with Oxwash
- I placed my order, what happens next?
- Is there a minimum order value?
- Do you charge per item or by weight?
- What is the Concierge Service?
- What is the turnaround time?
- Do I need my own bags?
What can we wash?
- Is there anything you can't wash?
- What services does Oxwash provide?
- Will my items be ironed?
- Can you wash trainers?
- Can you wash curtains?
- Can you fix items that have been shrunk in the wash?
Manage My Account
Collection & Delivery by bike
- How will my items be returned to me?
- What happens if I miss a collection or delivery?
- Can I track my Oxwash rider?
- Can you collect from one location and deliver to another?
- Can you leave my items in a safe place?
- Will you be able to fit it all in your bikes?
Oxwash Wallet & Payment
- How do I use a promo code?
- What does it mean when I get a credit to my wallet?
- Why can't I pay via Paypal?
- Can I use a mixture of my Oxwash wallet and my card to pay?
- How do I use my Oxwash wallet?
- What is the Oxwash Wallet?
Sustainability & Wet Cleaning
- What is the difference between Wet and Dry cleaning?
- How are my items washed using wet cleaning methods?
- What is Ozone?
- What makes Oxwash sustainabile?
- Is your detergent hypoallegenic?
- Is your detergent scented?