FAQ's

Sustainability & Wet Cleaning

• What is the difference between Wet and Dry cleaning?
• How are my items washed using wet cleaning methods?
• What is Ozone?
• What makes Oxwash sustainabile?
• Is your detergent hypoallegenic?
• Is your detergent scented?

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About Pausing Our Personal Laundry Service

• Why are we pausing our personal laundry service?
• What to do with my current order after pausing the personal laundry service?
• Where can I find personal laundry service if I am in Oxford or Cambridge?
• Where can I find personal laundry service if I am in London?

What can we wash?

• What services does Oxwash provide?
• Is there anything you can't wash?
• Will my items be ironed?
• Can you wash curtains?
• Do you offer repairs or alterations?
• Can you remove a stain from my item?

Getting started with Oxwash

• Can I get business prices?
• How do I place an order?
• Can I track my Oxwash rider?
• What is the turnaround time?
• How much does it cost?
• Will you be able to fit it all in your bikes?

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Business Platform

• Why is my item count different from Oxwash’s count?

Oxwash Wallet & Payment

• Why can't I pay via Paypal?
• How do I use my Oxwash wallet?
• What is the Oxwash Wallet?
• Can I gift credit/ give a gift card?
• Do you store my payment details?